Pittsburgh - Mar 18, 2010 - Sales management software provider Matrix Solutions has named Tim Fitzgerald to be the company's new director of customer service. Fitzgerald has more than 20 years of services experience in the software industry.
Prior to joining Matrix Solutions, Fitzgerald served as director of professional services for True Commerce where he managed all customer deployment and support activities. He also served as vice president of professional services for Haley Systems, a provider of business rules management systems, and vice president of professional services for ServiceWare Technologies (now Consona), a provider of enterprise knowledge management systems. He has also held leadership and consulting positions with Unisys Corporation, Acxiom Corporation, and Technology Services Corporation. He earned a J.D. degree from Duquesne University School of Law and a bachelor of science in electrical engineering from the University of Dayton.