May 2011

May 2011

May 2011 cover

Your Role in Customer Service

Don't think you have customers? Think again. Everyone you work with is a customer in some way.

Trends in Technology: Voice over IP in Broadcast Studios

VoIP has become the new standard for telephone service -- initially because of cost, and now because of the benefits of open standards and commodity network hardware.

Cumulus/Dickey Broadcasting Help the Atlanta Hawks Hit the Airwaves

See how Cumulus Media and Dickey Broadcasting overcame challenges like that the Hawks play-by-play equipment would need an update, but a permanent play-by-play position could not be created due to the arena's multi-use functionality.

Tower Maintenance

First and foremost in any tower maintenance program is to build a solid relationship with a tower crew; and you get what you pay for. Jeremy Ruck explains.

Nondiscrimination Certification Raises More Questions

Recent pronouncements by the FCC necessitate a more thorough review of the nondiscrimination policy certification to be made in the renewal application.

Field Report: Electro-Voice RE320

In his review of the Electro-Voice RE320, Dan Israel says Electro-Voice has continued the heritage of the RE20/RE27 with the RE320.

Field Report: Yamaha Stagepas 300

Gil Wilson's review of the Yamaha Stagepas 300 finds the system and ideal remote broadcast PA for medium-sized use.

New Products (May 2011)

New products from Daking Audio, Fostex, Jelli, Samson, and more.

Using the ULS Database

The ULS is one of those websites that has way more information than you'll ever need; here's how to make sense of it all.

Sample and Hold: Top Radio Billers

BIA/Kelsey estimates that station billed more than $57 million, providing news and information to its local market in a year with significant political and economic news to report.

Sample and Hold: 2010 Local Station Revenues

BIA/Kelsey expects 2011 radio industry revenues to rise a moderate 3.7 percent, and 2012's election year to bump up revenues 4.5 percent.

Currents Headlines from the May 2011 Issue

The online headlines from the May 2011 issue of Radio magazine.

Contributor Pro-File: Michael Gay

This month: Michael Gay, IT/project manager, Cumulus Media, Atlanta

May 2011 Advertiser Links

Links to the advertisers in the May 2011 issue of Radio magazine.