Studer Updates Call Management System

Publish date:

Studer Updates Call Management System

Jun 8, 2007 12:15 PM

Northridge, CA - Jun 7, 2007 - Studer's Call Management System (CMS) now benefits from new features added in version 2.0 of its core software. The most obvious update is a new GUI that integrates with the screen design of the Studer On Air 3000 console, including operation directly from one of the console's switchable channel screens.

The CMS includes a waiting room facility for caller holding, and new functions in v2.0 allow an operator to pre-select a dedicated fader and then move a caller from the waiting room directly to the pre-selected fader. The waiting room can be assigned opening hours, so stations can decide when it is open or closed.

Game show options are included, including waiting area priority, flexibility of assigning different pre-recorded announcements to different callers or groups of callers, and assignment of live audio or announcement or mailbox, including mailbox monitoring via the operator's Internet browser. In addition, voting functions are possible, with results monitoring also available via Internet browser, or with live results fed to the announcer's screen.